Error While sending and Receiving Emails using G-suite:

G-Suite allows your office employees to have their personal Gmail accounts with the email addresses with your organization name. A startup or small business with one or two users may be able to get away with free Gmail accounts and some forwarding rules. When you start hiring two or three employees, then, you will need accounts that can be managed separately. After setting up the Gmail account with G Suite, you sometimes get stuck when you are not able to receive the Email or even not able to send Emails. Don’t worry; in this post, we will discuss the reasons and their resolutions step by step.

Not Receiving Email in G Suite:


1. It might be possible that G Suite account is suspended:
If your G Suite account is suspended then, it might be possible that the messages sent to your account are not delivered and returned back to the sender.

Check the reason for account suspension:
• Sign in to your Google Admin Console by using the administrator account
• If you see a message that your account is suspended


• Sign in to your Google Admin Console by using the administrator account
• From the Admin Console Home page, go to billing
• Follow the given steps to boost your suspension
• Now, take methods to prevent the suspension in the future, for details, see Turn on auto-renewal for Annual Plan and then, add a backup Credit Card.

2. The Domain Registration Expired:

When you do not renew your domain name then, your domain host helps to disable DNS features that include routing your email to Google. In some cases, your domain host might allow renewing the domain before it is registered by someone else.


• Check your domain host
• Sign in to your domain host or just contact your host directly
• Now, renew the domain registration with your domain host
• Contact your domain host help team to identify that your email and other DNS settings are routine to the G Suite

By doing this, you have completely enabled the IMAP and now try to send emails and send your friend to check the receiving status. If the problem still persists then go through the next step.

3.Incomplete New Domain Registration:

Once you buy a new domain or just renew your domain registration, the domain must verify your email address. They send a message asking you to confirm your address. If they cannot verify your address then, you’re the settings of the domain are disabled to follow the rules. Once it occurs, your email cannot be received by the G Suite and your website may be inaccessible.


• Check your Domain host and then sign in to your domain host or just contact your host directly
• Re-check your registration detail with your domain host by using their details
• Visit the ICANN Who is page and then enter your domain name and click on Lookup
• Check either you or your domain host is the contact for your domain

Not Sending Email in G Suite:

1.If you aren’t able to send emails then it might be possible that the recipient mail server denied the Google connection.

If a recipient server rejects an externally send message that is conveyed by Google servers, Google offers a non-delivery report. It is sometimes known as a “Bounce message.” It displays in the inbox of the user stating that the message was bounced. The bounce message basically comprises the SMTP reply from the recipient server which offers an excellent indicator of why the server gets it rejected.

Contact the recipient to recommend them of the issue and advise them that they whitelist your domain or email address

If you still require any support then contact the Gmail Helpline UK for instant help

2.The system of recipient marked out sent emails as spam:

It is advisable to set up DKIM, SPF and DMARC records for your domain. It ensures that the recipients can check the reliability and the source of the message they get from you.


Verify all outgoing email from your company:
Setup the DKIM, SPF, and DMARC records for your domain. It ensures recipients can check the reliability and the source of the messages they get from you. It also helps to safeguard you from the spammers forging your email addresses undetected.

Follow the guidelines of Bulk Senders:
If you are sending the surveys, flyers or the other mass interactions through G Suite or a third-party email system and then follow the best practices outlined in the guidelines of the Gmail Bulk senders. It reduces the risk of the recipients of mail system by marking your email as spam or blocking your domain.

Tell the recipients to whitelist your domain: Whitelisting means, adding your domain to a list of authentic senders. While at the discretion of recipient whitelist largely eradicates the risk of future email which is not arriving at them. You can do it again for them by adding their domain to the spam filter in G Suite.

By following these steps, you are now able to send and receive emails by using G Suite. Call on Gmail Support UK to get connected with the technical experts for instant help regarding any issue.