Top 5 Live Chat Software Applications for Business in 2022

Live Chat software is an instant way for online businesses to communicate with the customer service and website visitors online. Such customer service software is implemented on the website easily on the websites to help businesses to grab leads. Not only this, but it also allows to connect with the visitors in real-time. We are here with the best and Top 5 Live Chat Software Applications for Business in 2022 that are secured.

LiveChat Software

As the topic is about, let’s start with the best software Live Chat that will fulfill your requirement. This is one of the best LiveChat software available. It is designed specifically to add a chatbox to your site and can be easily connected to Facebook Messenger. This Mobile-responsive app will allow you and your agents to chat with customers on the tabs, laptops, and mobile as well.

Top 5 Live Chat Software Applications for Business in 2022

Pros-

• Ability to add assessment surveys before and after Live Chat Session
• Easily combined with other tools including marketing automation software and email marketing services
• Simple integration with apps that help to team up using screen sharing
• Helps to enhance the fast loading time for the excellent user experience
• Allows you to create your own Knowledge base to add the chat widgets

HubSpot Software Program

HubSpot for WordPress is a free Plug-in that comes with Live Chat software, email marketing, CRM, landing pages, and other effective marketing tools for the business

Pros-

• Simple LiveChat and chatbot builder and there is no need for coding
• Chat customization widget to match well with your brand
• Create customized welcome prompts
• Route chat conversations to the appropriate department
• Conversations are stored automatically in the inbox and on the contact’s timeline
• 850+ integrations available in the HubSpot
• Customize conversations by keeping the details from the Hubspot database

Sendinblue Application

Sendinblue is a trusted yet beginner-friendly live chat service that can be easily installed.

Pros-

• Built-in email marketing collaboration
• Social media for Facebook Advertisement
• Comprehensive marketing automation with email marketing, SMS, CRM, landing pages, and many more
• Simple to use and simple organization to keep the team on top of the things

Comes with a mailer option so that you can setup Sendinblue with WP Mail SMTP for trustworthy transactional email deliverability

Gorgias Software

Gorgias is the integrated live chat platform for eCommerce brands. It allows you to see all of the customer communication in 1 dashboard

Pros-

• Ticket and Live Chat dashboard
• Can easily access order details from BigCommerce, Shopify, and Magento
• Ticket templates and priority detection
• Manage eCommerce order without leaving Gorgias
• Social media and SMS integration
• Macros and Saved replies and automated ticket workflows

Gmail Service

Gmail has built-in chat features that allow your employees to communicate with one another whether it is business chatting, clients, or friends. You can chat in the Gmail window using Contact Manager. The icon color is located just next to the contact’s name that indicates the chat status. The green icon means the contact is available for the chat. There will be a Yellow icon that means the contact is not there. A gray icon is there and it means that the contact is offline.

Pros-

• Gmail provides security every day and it blocks 99.9% of malware, spam, malware as well as dangerous links from the links
• Most Advanced Phishing Security- When there is suspicious email comes it might be trustworthy, but Gmail allows you to keep you in control
• Top-most Controls over the emails which you send- Confidential mode will allow you to set expires and need the recipient to check via text. You also can remove options to copy, forward, download, and print.

SnapEngage Software

SnapEngage has become one of the pricier chat solutions on the list but it offers some attractive features to validate that cost. So it might work perfectly for you depending on the requirement of online business.

Pros-

• Automated chat invitations from the chatbox
• Call back requests which increase the customer engagement
• Personalize chat widget for professional-looking site branding
• Help the customer across multiple channels like SMS, Twitter, WeChat, Facebook, and more
• SMS to chat feature so the agents can communicate through the text

These are a few online Live Chat Software Applications for Business in 2022. These software applications are highly trusted and one can avail of the benefits of this service just by creating an account.